Refund Policy

Please choose carefully. We do not normally give refunds if you simply change your mind or make a wrong decision.  You can choose between a refund, exchange or credit where goods are faulty, have been wrongly described, are different to the product purchased on the website or doesn’t perform as advertised. We will stand by all of the products we design and build and honour all stated warranties.

• Goods returned within 7 days in the original packaging and undamaged will be elligible for a refund minus a 10% restocking fee.
• Contact Vacteck Vacuums as soon as you have received your goods if you are not satisfied.
• All goods returned after 7 days from invoice date will be assessed on a case by case basis.
• Goods returned after 7 days without notification to Vacteck Vacuums by email or recorded telephone conversation will not be elligible for a refund.
• All custom built systems that perform as per specification and within agreed parameters between Vacteck Vacuums and client will not be elligible for a refund but may be elligible for a partial credit. This will be assessed by Vacteck Vacuums and Vacteck Vacuums reserve the right to decline credit or refund with all custom built systems.