Customer Service Policy

Vacteck Vacuums Pty Ltd is committed to providing exceptional customer service and quality products.  We endeavour to make sure that all products listed on our website are currently in stock and pricing is true and correct. Standard delivery timeframes are between 3-10 business days; in the event that an ordered item is not available or we are unable to fulfil your order we will notify you within 2 business days to arrange an agreeable alternative item, a backorder or a full refund.

We take pride in all of the vacuum and filtration systems we build and sell. If for some reason you are not satisfied with the product you have purchased please call our office or email This e-mail address is being protected from spambots. You need JavaScript enabled to view it so we can either recitfy any issues or offer a refund.